Legal
Terms of Service
Last updated: August 20, 2026
These Terms of Service ("Terms") govern your access to and use of the website openlineco.com (the "Site") and the after-hours answering and appointment scheduling services (the "Services") provided by OPENLINECO LLC, doing business as OpenLine ("OpenLine," "we," "us," or "our"). By accessing the Site or engaging our Services, you agree to these Terms.
1. Who We Serve
Our Services are provided to dental practices and similar healthcare businesses ("Clients") on a business-to-business basis. These Terms govern use of the Site generally; the specific terms of service delivery to a Client are set out in a separate services agreement (and, where applicable, a Business Associate Agreement) between OpenLine and that Client.
2. Use of the Site
You may use the Site for lawful purposes only. You agree not to: use the Site in any way that violates applicable law; attempt to gain unauthorized access to any portion of the Site or its related systems; use any automated means to scrape or extract data from the Site without our prior written consent; interfere with or disrupt the operation of the Site.
3. Services Description
OpenLine provides dedicated, trained receptionists who answer patient calls on behalf of Client dental practices and similar healthcare businesses during agreed coverage hours, book and manage appointments directly within the Client's scheduling software, and perform basic emergency triage according to protocols provided by the Client. Specific service terms, pricing, and coverage hours for a given Client are set out in that Client's services agreement.
4. No Medical Advice
OpenLine and its personnel are not medical or dental providers and do not provide clinical advice, diagnosis, or treatment recommendations of any kind. Any information relayed to or from patients is limited to scheduling and administrative matters and protocols provided by the Client practice.
5. Fees
Fees for Services are set out in the applicable Client services agreement. Except as otherwise agreed in writing, fees are billed on a recurring monthly basis and are non-refundable once a billing period has begun.
6. Intellectual Property
All content on the Site, including text, graphics, logos, and the OpenLine name and marks, is the property of OPENLINECO LLC or its licensors and may not be used without prior written permission.
7. Disclaimers
THE SITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY SET FORTH IN A SIGNED SERVICES AGREEMENT.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPENLINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO USE OF THE SITE, EXCEPT AS OTHERWISE PROVIDED IN A SIGNED SERVICES AGREEMENT WITH A CLIENT.
9. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated Terms.
10. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
11. Contact
Questions about these Terms may be directed to: info@openlineco.com